Business Development Manager

Join Our Team as a Business Development Manager L&D Solutions

Are you passionate about driving business growth and fostering lasting client relationships We're seeking a motivated Business Development Manager with a strong focus on the Learning & Development (L&D) sector. If you're ready to lead and innovate in the Malaysian market, join us to shape the future of L&D solutions!

About Us:

At CXL Group, we pride ourselves on offering integratedHuman Resource solutions,one of our specializations is inLearning, Development and Consulting (LDC). We specialize in creating tailored programs that address the unique needs of businesses, helping them achieve their goals through effective human resource solutions. As a Business Development Manager, you'll play a pivotal role in expanding our market presence and enhancing our reputation.

Role Summary:

As the Business Development Manager for L&D, you'll drive our business growth by building client relationships and developing L&D solutions tailored to our clients unique needs. The role involves sales strategy, relationship management, and market analysis to create impactful partnerships with key industry players.

Key Responsibilities

Business Development & Sales Execution

• Generate qualified leads and convert them into opportunities by targeting HR professionals, decision-makers, and key stakeholders in various industries.
• Develop and implement effective sales strategies to exceed quarterly and annual revenue targets.
• Manage the full sales cycle from prospecting to closing deals and post-sales follow-ups.
• Identify upselling and cross-selling opportunities within existing accounts.

Market & Client Intelligence

• Conduct market research to stay informed on industry trends and competitors in Malaysia's L&D market.
• Translate insights into strategic opportunities, presenting solutions that meet evolving client expectations and market demands.
• Customize proposals to highlight relevant L&D solutions and outcomes for clients, ensuring alignment with their business objectives.

Relationship Management

• Build and maintain strong long-term relationships with new and existing clients to drive repeat business.
• Act as primary contact, ensuring high client satisfaction and effective issue resolutions.
• Collaborate with internal teams to align client needs with our service delivery.

Performance Monitoring & Reporting

• Track and report on sales activities, maintaining a robust pipeline.
• Use CRM tools to manage client data and performance metrics, guiding future sales strategies.
• Provide valuable insights for product development to better meet client and market demands.

Position Scope & Key Performance Indicators (KPIs)

You will have the freedom to act within CXL Group's strategic plans, with success measured by:

• Achievement of quarterly and annual revenue targets.
• Conversion rate of leads to signed clients.
• Client satisfaction and retention rates.
• Market share growth within targeted industries and client segments.

What We Offer

• An opportunity to lead and innovate in a growing industry.
• Autonomy to implement your ideas within our business framework.
• A collaborative environment where your success directly impacts the company's growth.