Company Description Daythree is an award-winning business process management company focused on delivering insight-driven, innovative customer experience solutions. The organization specializes in Customer Experience Lifecycle Management, helping clients optimize every interaction with their customers. By combining data-driven insights with practical innovation, Daythree aims to enhance service quality, efficiency, and customer satisfaction. Team members join a company that values continuous improvement, technology-enabled processes, and collaborative problem solving. This environment offers opportunities to grow skills in customer experience operations across diverse industries.
Role Description This is a full-time, on-site Call Center Operator role based in Shah Alam. The Call Center Operator will handle inbound and outbound customer calls, respond to inquiries, and provide accurate information about products, services, and procedures. The role involves managing customer concerns, escalating issues when necessary, and documenting interactions in contact center systems. Call Center Operators are expected to maintain professional phone etiquette, follow standardized scripts and guidelines, and meet performance targets such as response time and call quality. The position requires collaborating with team members and supervisors to ensure consistent, high-quality customer service throughout the customer lifecycle.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support capabilities.
- Effective Communication skills, with clear spoken and written English and the ability to adapt to different customer needs.
- Professional Phone Etiquette, demonstrating patience, active listening, and a courteous, solution-focused approach.
- Experience or familiarity with Contact Centers, including call handling systems, ticketing tools, and basic reporting.
- Ability to work on-site in Shah Alam on a full-time schedule, including potential shifts, weekends, or public holidays as required.
- Attention to detail and accuracy in recording customer information and following standard operating procedures.
- Problem-solving skills and resilience in handling challenging conversations and high call volumes.
- Previous experience in a call center or customer service environment is an advantage; relevant training or certification in customer care or contact center operations is beneficial.
