We are seeking a Japanese-speaking customer service professional to support customers and business partners across regional markets. The role focuses on delivering exceptional service, resolving enquiries, and collaborating with internal stakeholders to ensure a seamless customer experience
Client Details
Our client is a leading multinational corporation (MNC) with operations across multiple international markets. The organisation is recognised for its collaborative culture, commitment to service excellence, and focus on employee development.
Description
- Handle customer enquiries via phone, email, and other communication channels.
- Process orders and provide accurate information regarding products, services, and business processes.
- Liaise with internal teams to resolve customer-related and operational issues.
- Support process improvement initiatives, user testing activities, and business projects.
- Coordinate with relevant stakeholders to ensure timely issue resolution and service delivery.
- Maintain a high standard of customer experience while meeting service level requ
Profile
- Minimum secondary education or equivalent qualification.
- At least 1 years of customer service, contact centre, or customer support experience.
- Fluent in Business Proficiency Japanese and English, both written and spoken.
- Native Japanese speakers are encouraged to apply.
- Strong communication, problem-solving, and stakeholder management skills.
- Proficient in Microsoft Office applications.
- Able to work in a fast-paced environment and manage multiple priorities.
Job Offer
- Annual salary ranging from MYR 60,000 to MYR 80,000.
- Hybrid working arrangement for flexibility and convenience.
- Language allowance for Japanese proficiency.
If you are fluent in Japanese and have a passion for customer service within the healthcare industry, we encourage you to apply
Page Group Malaysia is acting as an Employment Agency in relation to this vacancy.
