Search by job, company or skills

Travel Recommends

Call Centre Specialist

Early Applicant
  • Posted a month ago
  • Be among the first 10 applicants

Job Description

Key Job Responsibilities:

  • Timely Communication Management: Handle calls, emails, and WhatsApp messages promptly, ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Product Knowledge: Maintain comprehensive knowledge of products and services to effectively address customer inquiries and issues.
  • Escalation Management: Follow Standard Operating Procedures (SOPs) for case escalation, ensuring issues are addressed appropriately and efficiently.
  • Customer Interaction: Manage difficult customer interactions with professionalism and empathy, aiming to resolve conflicts and maintain customer satisfaction.
  • Adaptability: Demonstrate the ability to cope with varying workloads and adapt to changing situations effectively.
  • Additional Duties: Perform other responsibilities as assigned by the Manager to support the team and operational goals.

Job Requirements:

  • Minimum 1 year job experience, no experience candidates are welcome to apply too.
  • Ability to work with diverse groups of coworkers.
  • Excellent communication skills, including verbal with proper grammar.
  • A willingness to learn.
  • Good computer skills
  • Good multi-tasking skills
  • Comfortable with night shift
  • Working Shift Hours
  • Work Location: Ipoh, Perak

More Info

Industry:Other

Job Type:Permanent Job

Skills Required

Login to check your skill match score

Login

Date Posted: 19/12/2024

Job ID: 103427303

Report Job

About Company

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

Agensi Pekerjaan JP Caliber Sdn Bhd

Contact Centre: Call Agent (Banking Industry)

Agensi Pekerjaan JP Caliber Sdn Bhd
Infinity Medical Sdn Bhd

Product Specialist

Infinity Medical Sdn Bhd
Last Updated: 04-01-2025 01:15:02 AM
Home Jobs in Perak Call Centre Specialist