Key Job Responsibilities:
- Timely Communication Management: Handle calls, emails, and WhatsApp messages promptly, ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Product Knowledge: Maintain comprehensive knowledge of products and services to effectively address customer inquiries and issues.
- Escalation Management: Follow Standard Operating Procedures (SOPs) for case escalation, ensuring issues are addressed appropriately and efficiently.
- Customer Interaction: Manage difficult customer interactions with professionalism and empathy, aiming to resolve conflicts and maintain customer satisfaction.
- Adaptability: Demonstrate the ability to cope with varying workloads and adapt to changing situations effectively.
- Additional Duties: Perform other responsibilities as assigned by the Manager to support the team and operational goals.
Job Requirements:
- Minimum 1 year job experience, no experience candidates are welcome to apply too.
- Ability to work with diverse groups of coworkers.
- Excellent communication skills, including verbal with proper grammar.
- A willingness to learn.
- Good computer skills
- Good multi-tasking skills
- Comfortable with night shift
- Working Shift Hours
- Work Location: Ipoh, Perak