Job Summary
Overall, this position is to provide leadership of the mall through effective management of its daily operations to contribute to the profitability of the business. Ability to lead mall team to create a positive shopping experience for customers through establishing and maintaining appropriate operating standards at a competitive cost.
Job Responsibilities:-
- To manage the day to day operational running of hard and soft services across the mall and overall management and upkeep of the mall property in a cost-efficient way.
- To manage the overall operational concerns of the mall including the physical management, maintenance and upkeep of the building in good condition, maintenance of equipment, housekeeping, car park, security and safety.
- To manage the Maintenance of the building:
- To manage the maintenance team of Chargeman, Building Supervisors, Electrician, Technician, Handyman and etc on their job performance and to ensure that the company facilities and properties are properly maintained.
- To recommend for the replacement of faulty equipment and parts of all M&E systems.
- To oversee all M&E contract jobs and ensure proper maintenance of all M&E installation.
- To manage the Vendors/Suppliers as per the requirement of FAL and MAL
- To manage the vendors, suppliers and other service providers to ensure efficiency and cost effectiveness.
- To understand the tender, FAL and MAL requirements before quotation is called and to recommend work to be awarded to successful service contractors for the services of Lift and Escalators, Sanitary disposal, Landscaping, Haulage of rubbish, Pest Control, Cleaning, Fire-Fighting system, Air conditioning system, Building Automation system, Public Address system, Automatic Glass Door system, Generator Set and etc.
- To understand the tender, FAL and MAL requirements before quotation is called for the supply of hardware and spare parts used for the maintenance of the mall.
- To verify claim/invoice submitted by suppliers/contractors.
- To implement strategies to maximize rental and occupancy:
- To negotiate new and renewal leases with tenants. Conducting site inspections, marketing presentations to prospective tenants and clients.
- To provide good client/customer service and manage all the complaints and suggestions of the clients or customers.
- To maintain good relationship with tenants, manage tenant fit out works, assets enhancement projects and manage all the feedback/complaints and ensure appropriate actions are taken.
- To check renovation plan submitted by tenants before approval is given.
- To lead and manage the Mall's occupancy at a positive rate, and to drive the marketing, advertising & promotional activities consistently within the Mall's budget.
- To manage and liaise with the relevant authorities such as TNB, JBA, DBKL, Bomba, Telekom, ST & Gas, JKKP and etc to ensure all required licenses are in place and renewed in a timely manner.
- Any other duties as assigned by the Management.
We are looking for:-
- Candidate must possess a Degree / Diploma or its equivalent in any fields preferably in Property/Real Estate Management.
- Minimum 5 years in Shopping Centre/Property/Building/ industry and minimum 2 years in a Management level.
- Familiarity in Building/Mall maintenance work and regulations.
- Ability to analyze and interpret financial reports, budgets, contracts and similar documents necessary to manage and operate a retail mall.
- Good communication and management skill especially in managing subordinates, consultants, and suppliers.
- Ability to adapt to a dynamic working environment.
