Job Overview:
The Assistant Cinema Manager serves as the critical analytical bridge between floor operations and strategic management, spearheading detailed tracking, mid-level reporting, and tactical vendor coordination.
Specific Focus Responsibility & Accountability
- Financial Administration: Supervise petty cash float administration and independently prepare the daily cash flow variance summary report for executive review.
- Inventory Auditing: Perform and verify systematic weekly and monthly inventory counts. Coordinate, execute, and conduct final tracking for Concession Purchases and the Reconciliation Tool (CPRT). Rigorously verify and monitor regular physical stock variances.
- Talent Acquisition & Planning: Conduct screening, preliminary interviews, and selection processes for general Crew positions. Identify, review, and strategically allocate specific operational certification roles across the floor staff.
- Training Systems Integration: Review and audit the Staff Learning Portal tracking system. Coordinate the global Crew/Host training, certification tracker, and recording mechanisms. Formulate, arrange, and schedule target training schedules for operational gaps.
- Discipline & Performance Auditing: Lead intermediate investigations into staff misconduct, escalating complex cases. Manage intermediate Crew/Host grievances and formal disciplinary proceedings. Actively audit Crew/Host operational hygiene, grooming, and uniform fit compliance.
- Workforce Administration: Verify and cross-reference automated or manual Crew/Host attendance records, including overtime (OT) calculations and special allowance claims.
- Facilities & Vendor Management: Liaise directly with mall management regarding facilities systems (air conditioning, escalators, safety grids, utilities). Coordinate and compile comprehensive cleaning vendor compliance data (Identity, Medical, Typhoid certs, CIDB, Cleaner job validation) for submission to the Cinema Manager.
- Stakeholder Reporting: Proactively update superiors on third-party contractor works, physical premise defects, or conventional maintenance/renovation projects that may affect or disrupt business continuity.
- Safety & Preventive Maintenance: Prevent physical operational hazards by establishing and maintaining strict maintenance logs. Review and track site safety reports, and directly coordinate routine system or equipment maintenance tasks.
Job Requirements & Qualifications
- At least 2 to 3 years of progressive operational leadership experience within a relevant service industry (Cinema, Hospitality, Retail, or F&B).
- Highly developed analytical mindset with a strong proficiency in report writing, data tracking, and operations spreadsheets.
