Role purpose
This role is intended for hands-on infrastructure/application support resources who can operate within RBC's Run-The-Bank production support model for communication surveillance platforms and dependent applications.
What The Candidate Will Be Expected To Do
- Perform day-to-day alert monitoring, incident triage, log review, basic query execution and first-line automation support.
- Execute approved runbooks and standard operating procedures for application restarts, log collection, batch checks, access checks and environment health validation.
- Escalate complex issues to senior engineers, managers, CTB teams or vendors with complete diagnostic evidence.
- Support RBC communication surveillance and related upstream / downstream applications through incident triage, root-cause analysis and service restoration.
- Maintain production stability through monitoring, alert analysis, capacity awareness, runbook execution and risk escalation.
- Work with CTB, RTB, vendor and cross-functional technology teams to support production fixes, enhancements, transition readiness and release/change activities.
- Use Jira and Confluence to maintain traceability of incidents, problems, changes, risks, user stories, knowledge articles and operational procedures.
Must-have Skills For Shortlisting
- Minimum 2 to 4 years of infrastructure or application production support experience in banking, financial services or enterprise technology.
- Hands-on experience in ITIL-based Incident, Problem and Change Management in production environments.
- Strong operating system exposure across Linux / Unix / RHEL and Windows, with ability to troubleshoot application and infrastructure issues.
- Scripting capability in at least one relevant language, preferably Bash, Python, PowerShell, Perl or batch scripting, with evidence of automation or support tooling.
- Working knowledge of relational databases such as MS SQL and/or Sybase, including query execution, query writing and production issue investigation.
- Experience using enterprise monitoring and observability tools such as Splunk, ITRS Geneos, AppDynamics, Dynatrace, Nagios, ELK or Grafana.
- Ability to document support procedures, incident notes, change records and runbooks using Jira and Confluence or equivalent tools.
- Banking, financial services, capital markets or regulated production support exposure.
Preferred / Nice-to-have Skills
- Exposure to communication surveillance, conduct surveillance or regulatory surveillance platforms such as Smarsh Enterprise Conduct, Csurv or Theta Lake.
- Experience with batch scheduling tools such as BMC Control-M, Autosys or Tidal.
- Exposure to Docker and Kubernetes, especially troubleshooting deployed containers or supporting application platforms in production.
- Understanding of sales tooling, CRM, trading or capital markets technology workflows.
- Experience supporting disaster recovery, resilience testing, configuration management and production readiness reviews.
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
