Client Adviso

JOB MISSION

Provide excellent and specialized customer service by creating emotionally enriched relationships with clients

Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives

Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance

Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.

Create a long-term authentic bond with clients by making them feel the experience is truly about them.

Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.

SALES

Achieve individual KPIs:

Sales targets

Sales Per Transaction (SPT)

Unit Per Transaction (UPT)

Conversion rate

Assist in daily sales and weekly sales reporting to head office (where necessary).

STORE APPEARANCE / VISUAL MERCHANDISING

Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust

bags, shoes by name/SKU and in size order.

Ensure new stocks are displayed and merchandised in a timely and attractive manner.

STOCK MANAGEMENT

Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers

Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

CUSTOMER SERVICE & CRM

Acquire new clients to Ferragamo database.

Develop client relationships by providing clients regular updates.

PROFESSIONAL REQUIREMENTS

Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style;

A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;

Courageous with ideas and innovative in your approach, always ready to grow and learn;

Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;

Being a master at storytelling and at the art of asking engaging questions;

Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients