Salt Talent Search is looking for a Client Solutions Manager for 6 months extendable contract role with a Social Media tech client in Malaysia-KL.
In this role, you will be one of the most important partners of our sales team, establishing and strengthening key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.
What Will You Do:
- Analyze advertising campaign's performance data to offer key account clients data-driven business insights;
- Manage and grow post-sale client relationships of both Branding, Performance or e-Commerce marketing product offerings by monitoring and analyzing ad campaigns, and proactively taking initiative to improve results and up-sell;
- Serve as internal & external Shop Ads product consultant to help educate on product solutions and best practices, and ultimately grow eCommerce book of business
- Drive education on ad products & updates and share company best practices as relevant to client or agencies business;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign;
- Spot the growth opportunity for key account clients by regular performance analysis and escalate business growth findings to all the cross functional team;
- Improve product feature adoption and consistently drive the product improvement from market feedback with product and go-to-market strategy.
What Will You Need:
- 5+ years of experience in account management/client services roles in digital marketing/eCommerce, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge
- Experienced in biddable media, having a basis of eCom & Retail industry would be a plus
- Experience managing performance/e-commerce advertisers with a deep understanding of their challenges
- Proficient in campaign management, setting up and optimization
- Ability to analyze data and identify fy insights to assess campaign performance
- Proficient in Excel, dashboarding or similar skillsets on BI application
- Detail oriented, analytical and a creative problem solver
CEI No: R1980210 | Licence No: 07C3147
