Client Success Director

10-20 years
2 days ago
Job Description

What will you do
- Responsible and accountable for the stability of client accounts by nurturing the relationship with client stakeholders through effective communication and delivery of superior marketing services and results.
- Lead the client governance meetings with the right mix of operational updates, alignment check-ins, and exchange of ideas and advisory.
- Supports and contributes to the overall strategy of account growth and expansion.
- Act as the people manager of a team of talented and highly motivated resources, caring for their growth, well-being, and job satisfaction.
- Contribute as a member of the leadership team on company-wide initiatives.

What do you need to succeed
- Bachelor's degree in Business, Marketing, Engineering, Computer Science, Mathematics or a related field.
- Minimum 10 years of working experience in Marketing.
- 3+ years of experience in program, change management, or project management within a fast-paced metrics-driven environment.
- Prior experience in B2B software marketing is highly desirable.
- Experience with project management, process or operations improvement.
- Self-starter, strong drive, bias for action and result-oriented with the ability to influence others at both peer and leader levels.
- History of cross-functional partnership, teamwork and willingness to roll up one's sleeves to get the job done.
- Detail orientation with a demonstrated ability to self-motivate and follow through on projects.
- Demonstrated ability to thrive in ambiguous environments.
- Strong communication skills: Impeccable written and oral communication credentials, and ability to translate data into information and storytelling that influences stakeholders and business strategy.

Who We Are

We are a team of high calibre digital marketing strategist, content and technologist with proven track record in the B2B marketing domain. We pride ourselves in having a high performing team culture and unwavering spirit of delighting our clients.

We value personal and professional growth, thus we only hire people who are passionate in what they do. We support their growth by creating a work environment that encourages collaboration, and mutual respect. We work with integrity, have a lot of FUN, and we are staunch believers in work-life-balance.

What We Do

We are a premium Marketing-As-A-Service (MAAS) company focused on providing end-to-end digital marketing expertise from strategy to execution for companies in the B2B technology industry.

We understand the dynamics of various online channels and social media platforms, and integrate various digital marketing strategies to help businesses become more visible and generate valuable leads. As a data driven company, adopting various best practices with the aim of achieving maximum ROI for our clients is very much in our veins.

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