Clinical Executive

ob Description: Operational Executive

Position Title: Operational Executive

Department: Operations & Administration

Reports To: Top Management

Location: Kuala Lumpur & Melaka

Job Summary:

The Operational Executive at WalkAgain Rehab oversees daily centre operations, facility

readiness, administrative execution, and client/vendor coordination. The job covers ensuring

smooth day-to-day workflow, maintaining high service efficiency, managing inventory and facility

upkeep, and providing comprehensive administrative support across all departments.

Key Responsibilities:

• Oversee day-to-day centre operations, maintaining facility readiness, cleanliness, and

operational standards.

• Manage inventory levels for clinical supplies, administrative stationery, and therapy

consumables.

• Coordinate device maintenance schedules, facility repairs, and manage vendor service level

agreements (housekeeping, equipment suppliers, logistics).

• Act as a primary operational point of contact for patient enquiries, appointments, and client

communications.

• Assist in billing, invoicing verification, receipt issuance, and coordinate with the Finance team

for timely reporting.

• Manage patient feedback mechanisms, log complaints, and drive timely issue resolution to

uphold service excellence.

• Provide operational and logistical support for marketing campaigns, community outreach

events, and local health screenings.

• Maintain operational logs of referring doctors, partner clinics, and external corporate

alliances.

• Maintain centralized operational repositories, files, and records for quick retrieval during

administrative or regulatory audits.

• Assist management with scheduling review meetings, tracking internal action items, and

preparing monthly operational performance summaries.

Qualifications and Requirements:

• Bachelor's Degree or Diploma in Business Administration, Healthcare Administration,

Operations Management, or equivalent.

• Minimum 1-3 years of experience in front-facing administrative, operations, or office

management roles.

• Previous experience in a healthcare setting or fast-paced startup environment is preferred.

• Strong organizational and multi-tasking skills with high attention to detail.

• Excellent verbal and written communication skills for patient and vendor engagement.

• Familiarity with facility maintenance tracking, inventory control, and basic financial

invoicing/billing coordination.

• Proficiency in Microsoft Office / Google Workspace and administrative software.