Role: Revenue & Collection Coordinator
Role Type: Initial 3 Months Contract through Optimum Infosolutions KL, Malaysia
Job Location: Petaling Jaya
About the team:
Build reliable, trusty, and long-term relations with assigned customers
Negotiate & motivate customers to carry out their loan's obligations
Provide an up to date information to customers about their current debt and channels of repayment
Follow up with customers who did not fulfill their promises to pay
Establish repayment schedules based on customer's financial situations
Fulfil the KPI's established by Collection managers
Provide high-quality customer service for delinquent clients based on best practices
About the Assignment:
Skills and knowledge :
Problem-solving and argumentation ability
Excellent communication skills
Negotiation skills to persuade customers to repay the debt
Proven experience as a Collection Specialist or similar role
Customer-oriented and has good customer service skills
Able to work under stress
Good interpersonal skills
Honest, pro-active, customer-oriented and detail-focused
Meticulous and timeliness in meeting deadlines
Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.
Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.
We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.
We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services. Our impressive track record spans two decades of helping businesses drive innovation, deliver disruptive customer experiences and implement transformational IT projects.
Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider.
Please visit our website for more details.