Collection Officer

Role: Revenue & Collection Coordinator
Role Type: Initial 3 Months Contract through Optimum Infosolutions KL, Malaysia
Job Location: Petaling Jaya

About the team:
Build reliable, trusty, and long-term relations with assigned customers
Negotiate & motivate customers to carry out their loan's obligations
Provide an up to date information to customers about their current debt and channels of repayment
Follow up with customers who did not fulfill their promises to pay
Establish repayment schedules based on customer's financial situations
Fulfil the KPI's established by Collection managers
Provide high-quality customer service for delinquent clients based on best practices

About the Assignment:
Skills and knowledge :
Problem-solving and argumentation ability
Excellent communication skills
Negotiation skills to persuade customers to repay the debt
Proven experience as a Collection Specialist or similar role
Customer-oriented and has good customer service skills
Able to work under stress
Good interpersonal skills
Honest, pro-active, customer-oriented and detail-focused
Meticulous and timeliness in meeting deadlines
Team player