Collections Records Specialist Malaysia

WHO WE ARE

InstaDuit is a next-generation digital lender bringing together cutting-edge technology, artificial intelligence, and machine learning to empower consumers and financial growth. Using frontier technology, we make our loan application experience simple, speedy, and friendly for everyone.

Our goal is to help customers who don't want to use conventional banks while bringing fair and transparent financial services to everyone.

JOB POSITION

Collections Records Specialist

The Collections Records Specialist position focuses on locating consumers whereabouts and assets by using numerous tools available. The Specialist must provide support to the collectors by obtaining alternate phone numbers, addresses, licensing information, etc. in accordance with applicable laws, company policies, and processes.

JOB RESPONSIBILITIES

• Locate consumers using Third party tools (TPS) tools and techniques
• Communicate with third parties for the purpose of acquiring consumers location and most recent contact information
• Search private databases, public records, and the internet when necessary
• Review and analyze credit applications and in-house documents for to locate new address and contact information
• Update consumer information in records to enable collections and field recovery teams to access the latest information
• Call employment and other institutions to locate customer contact information
• Comply with all Malaysian national and state regulations
• Comply with all company policies and procedures

JOB REQUIREMENTS

• Previous experience in collections or credit application processing is a plus
• Excellent communication skills and ability to overcome objections
• Ability to make calls to various employment sources and government institutions
• Excellent analytical, research, investigative, and organizational skills
• Track and maintain account statuses using Google Sheets
• Detail-oriented with excellent organizational skills
• Capable of effectively operating in a high-pressure, high-volume environment

EDUCATION AND/OR EXPERIENCE

• Minimum SPM or Diploma or equivalent experience
• Experience in Collections/Customer Service
• Self-motivated and able to work with minimal supervision
• Familiarity with national and state laws applicable to collections
• Machines, office equipment & software
• Knowledge of Google Workplace
• Knowledge of Web Applications (Google Search, Maps, etc.)

IF YOU ARE INTERESTED

Check us out at www.instaduit.com. If we meet your career goals, then please send your CV to [Confidential Information], and we will get in touch with you.