Commission Specialist

Company Description Prudential BSN Takaful Berhad (PruBSN) is Malaysia's leading family takaful operator, recognized for its customer-centric approach, multi-channel distribution strategy, and innovative, technology-driven solutions. The company focuses on creating an environment where employees find value and meaning in their work while delivering exceptional outcomes for customers, shareholders, and communities. PruBSN invests strongly in talent development through comprehensive training programmes, workshops, and seminars. The organization emphasizes leadership development, performance-based rewards, and employee engagement through open dialogue and volunteering opportunities. PruBSN is committed to fostering a diverse and inclusive workplace and offers various career opportunities through its official careers page.

Role Description The Commission Specialist is a part-time role based in Shah Alam with a hybrid work arrangement, allowing some tasks to be performed from home. This role involves managing commission calculations, validating data, and preparing regular reports using internal systems and Microsoft Excel. The Commission Specialist will respond to commission-related inquiries, provide clear explanations to internal stakeholders and agents, and support customer service teams with accurate information. Daily responsibilities also include collaborating with sales and operations teams to resolve discrepancies, supporting training on commission processes, and maintaining up-to-date documentation of policies and procedures.

Qualifications

• Strong Communication skills for clear reporting, stakeholder engagement, and explanation of commission structures.
• Customer Service capabilities to handle commission-related inquiries professionally and support agent and internal requests.
• Training experience to assist in educating colleagues and agents on commission processes and policies.
• Sales understanding to interpret sales activities and their impact on commission calculations.
• Proficiency in Microsoft Excel for data validation, report generation, and analytical tasks.
• Attention to detail and strong numerical aptitude for accurate commission computations.
• Ability to work effectively in a hybrid environment, managing time and priorities independently.
• Prior experience in insurance, takaful, finance, or related fields is an advantage.
• Diploma or degree in Business, Finance, Accounting, or a related discipline preferred.