Communications Specialist

Job Overview:

We're looking for a Communications Specialist to join our Retail Marketing team and create communications for Time Home Internet across the customer journey. You'll develop content for marketing campaigns, existing customer communications, website & system content, internal initiatives and more. Your role is to turn ideas, info and business needs into copy that's clear, engaging and feels like Time.

Your Worklife:

Content and Communications Development

• Turn campaign ideas, promotions, product launches and customer needs into clear, engaging copy that stays true to the brand.
• Write for channels including websites, EDMs, WhatsApp, social media and other customer touchpoints.
• Adapt your writing to suit different audiences, purposes and channels.
  
  

Campaign and Initiative Support

• Get involved from the early stages of campaigns and initiatives, bringing your copywriting and content expertise to the table.
• Work with internal teams and creative agencies to shape ideas, align messaging and develop campaign content.
• Adapt creative assets for different needs and support communications for both customer-facing and internal initiatives.
  
  

Website and System Content

• Make complex product, service and technical information easy to understand.
• Write and optimise content across Time's website, systems and digital customer journeys.
• Apply UX writing principles to make digital interactions clear and easy to navigate.
  
  

Customer and Service Communications

• Turn service updates, operational changes and other business information into communications that our customers can easily understand.
• Review and refine existing service communications to keep them clear and consistent.
  
  

Content Management and Quality

• Review content for accuracy, grammar, consistency and alignment with Time's brand voice.
• Work with stakeholders to review, refine and finalise content. 
  
  

To Be Considered, You'll Need:

Education: Bachelor's degree in Communications, Marketing, English or a related field.

Experience: 3–5 years of experience in copywriting, content development or communications in a consumer-facing environment. Experience in creative agency environment is preferred, while UX writing experience is a plus. 

Skills: Strong copywriting and content development skills, with an eye for brand voice and the ability to simplify complex info into easy-to-understand copy. The ability to write across different formats and communication needs will be important, from campaign and customer communications to website, system and service content. Proficiency in both English and Bahasa Malaysia is preferred.

Our Commitment to You

At Time, we believe great work deserves great support. Here's what you can look forward to when you join us:

• Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistance during life's big moments, from celebrations to times of bereavement.
• Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.

 *Only shortlisted candidates will be notified.