Contact Centre Consultant

About the role

As a Contact Centre Consultant - Card Call Centre - Inbound (SG) MY at CIMB Bank Berhad, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Kuala Lumpur. You will be the first point of contact for customers, handling inbound calls and enquiries related to our credit card services.

What you'll be doing

1. Handle customers enquiries on the Bank's products and services.
2. Process customers transactions accurately in accordance to the set procedures and guidelines.
3. Respond to customers requests efficiently.
4. Respond to customers complaints promptly.
5. Deliver world class 24-hours telephone customer service in a consistent and professional manner.

What we're looking for

• Possess good interpersonal, communication and customer servicing skills.
• We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers
• Good command of spoken and written English and Bahasa Malaysia.
• Computer literate with keyboarding skills.
• Learn fast and comfortable with learning new products and system applications.
• Possess lots of initiative, drive and pride in getting the job done the right way the first time.
• Must be willing to work on 24-hour-rotation shift.

What we offer

At CIMB Bank Berhad, we are committed to supporting the growth and development of our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Our modern and collaborative work environment, with a focus on work-life balance, ensures that our employees thrive and succeed.

About us

CIMB Bank Berhad is a leading financial institution in Malaysia, offering a wide range of banking and financial services. With a strong presence in Southeast Asia, we are dedicated to empowering our customers and contributing to the economic growth of the region. Our commitment to innovation, sustainability, and community engagement makes CIMB Bank Berhad an employer of choice.

Apply now to join our dynamic team and be a part of our exciting journey!