The role
Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.
As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.
This is NOT a work from home position.
Key Responsibilities:
- Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
- Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
- Make timely escalations in accordance with established procedures.
- Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
- Participate in continuous training programs established by the company for optimal development in the role.
- Comply with all instructions and procedures related and complementary to the role.
- Be attentive to the communications that arrive through the different communication channels of the company.
Essential Requirements:
- Fluent in Written Azerbaijani with Strong Reading Comprehension Skills
- Experience of working in a high transactional role, in a KPI driven environment.
- A background in either content moderation, customer service or any other role that involves working with daily targets.
- You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
- Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
- Availability to work rotational shifts.
Preferred requirements
- Deep familiarity with social media, internet laws, policy regulations and market knowledge
- Content Moderation experience is preferred, but not essential.
- A bachelor's degree in any discipline is required.
