Contract Executive, Document Management & Support

Jobs Description

Document Management & Support

1. Managing security documents and support

2. Physical securities are checked, sealed and details are correctly updated in SDM

3. Ensure proper filing, indexing, and retrieval of documents

Operational Support

1. Support daily credit administration and documentation workflows

2. Ensure timely execution of tasks to meet service level agreements (SLA)

3. Assist in processing activities related to loan disbursement and servicing

Compliance & Control

1. Ensure adherence to internal policies, SOPs, and BNM guidelines

2. Maintain proper documentation records and audit trails

3. Identify and escalate discrepancies or non-compliance issues

Risk, Compliance & Control

1. Ensure adherence to BNM guidelines, internal credit policies, and audit requirements.

2. Strengthen internal controls to mitigate operational and documentation risks.

3. Support internal/external audits and ensure timely closure of findings.

Risk, Compliance & Control

1. Ensure adherence to BNM guidelines, internal credit policies, and audit requirements.

2. Strengthen internal controls to mitigate operational and documentation risks.

3. Support internal/external audits and ensure timely closure of findings.

Data Entry & System Updates

1. Accurately update customer and transaction information in internal systems

2. Maintain data integrity and ensure consistency across platforms

Reporting & Tracking

1. Update trackers and monitor status of assigned cases

2. Support preparation of operational and progress reports

3. Ensure proper tracking of document movement and case completion

Stakeholder Coordination

1. Liaise with internal teams (Business Units, Operations, Risk, Compliance)

2. Support resolution of documentation-related issues and queries

Continuous Improvement

1. Support initiatives to improve process efficiency and turnaround time

2. Participate in system enhancements and process streamlining efforts

Requirements

• Degree in Business, Banking, Finance or related discipline
• Experience in Banking operations / credit administration / document processing
• Basic understanding of consumer loan products, documentation and compliance requirements
• Good attention to detail and accuracy
• Strong organizational and time management skills