Credit and Cash Application Manager

The Credit and Cash Application Manager will lead and oversee Credit Management and Cash Application team to deliver:

About the Role

Accountable for developing, implementing and maintaining sound credit policies and processes to ensure outstanding service to internal and external customers.

Responsibilities

• Accountable for leading credit risk analysis and reviews including financial information obtained from external sources (financial statements, credit reference agencies reports etc.).
• Responsible for identifying and leading continuous improvement initiatives.
• Provides input to establish departmental vision and objectives, identify/prioritize project work, and drive key initiatives to execution.
• Accurate and timely processing of customer payments in accordance with company policies, procedures, and service level agreements. Drive team performance, compliance, and continuous improvement to support business and regional objectives.
• Manage Credit management processes ensuring smooth flow of activities for different locations in scope of the Credit Risk Team. Ensure compliance with established rules and policies.
• Review and approve credit risk analysis including risk categories, credit limits, etc.
• Be engaged in analysis and improvements of the credit risk mitigation processes using best industry practices.
• Ensure strong collaboration with different stakeholders and parties.
• Identify and drive process efficiencies by identification of areas prone to automation or other technological enhancements.
• Manage Credit Management Team located in Kuala Lumpur (including goals setting, coaching, training, succession planning etc.).
• Be a partner for Business Divisions in credit risk-related matters.
• Act as the first point of contact for external, internal and SOX audits related to Credit Management processes.
• Cooperate closely with the Regional Management to drive different Pan-Regional initiatives.
• Closely monitor KPIs and make sure that they meet agreed standards. Propose remediation steps in case of discrepancies.
• Detect, analyse and escalate all process and tasks that are not working properly or need to be improved.
• Make sure that internal controls work accurately and efficiently.
• Act as a strong strategic partner in transition and process design projects.
• Ensure posting accurate, timely allocation of customer payments and swift resolution of reconciling items within agreed service levels (SLAs).
• Monitor unapplied and unidentified cash, tracking receipt posting turnaround times to implement effective action plans for continuous improvement.
• Track and analyze key departmental metrics, including Auto-Match rates and Unapplied Cash aging, to drive accountability and optimize team performance.
• Manage regional stakeholder expectations through proactive communication and transparent reporting, ensuring effective conflict resolution to minimize escalation risks.
• Maintain a rigorous control environment, ensuring full adherence to internal controls, SOX requirements, and global financial policies.
• Coach and mentor team members through robust performance management, succession planning, and engagement strategies to build a high-performing, resilient team.
• Lead process transitions and system migrations, ensuring all deliverables are met within scope without disruption to business continuity.
• Serve as the primary point of contact for internal and external audits, providing precise documentation and timely responses to ensure clean audit results.
• Partner with cross-functional teams within the Shared Service Center (SSC) to ensure seamless month-end closing and financial reporting.
• Drive APAC-wide process standardization and automation initiatives, reducing manual intervention and significantly increasing operational throughput and data accuracy.

Qualifications

• Bachelor's degree in business studies/ accounting or finance.
• Minimum of 6-8 years of experience in Finance Operations/Accounts Receivable, with at least 1–2 years in a supervisory or people-management role.

Required Skills

• Strong interpersonal skills with the ability to manage, motivate, and develop a diverse team in a high-pressure, deadline-driven environment.
• Experience in shared service center or BPO environment is an added advantage.
• Strong analytical and problem-solving skills, with a demonstrated process improvement mindset (knowledge of Lean Six Sigma or similar methodologies is an advantage).
• A collaborative leader with a high degree of accountability, capable of managing complex stakeholder relationships in a fast-paced environment.
• Business and technology acumen within AR/Credit process.
• Excellent understanding of the critical success factors for Shared Service Center.
• Knowledge and understanding of SAP/Oracle financial processes.
• Advanced Microsoft Office Suite Excel, Word, Outlook software.
• Fluent English in speaking and writing.
• Customer service, process improvement, people and project management skills.
• Lean / Six sigma qualification will be an asset.
• Ability to manage diverse stakeholders.
• Strategic thinking and operational delivery.
• Strong problem-solving skills.
• Ability to lead and motivate teams.
• Drive/enthusiasm/team worker.