Summary: Handle debt recovery, resolve disputes, update records & liaise with teams. 1+ yr exp in collections, strong comms & org skills needed. Fast-paced & agile role.
Location
Kuala Lumpur
Job Scope
- Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
- Identify and resolve dispute related to customer accounts or payments.
- Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
- Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
- Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
- Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.
Requirements
- Agile and enjoy working in fast-paced environment.
- More than 1 year of experience in debt collection or related field.
- Strong communication and negotiation skills with the ability to resolve dispute and negotiate payment arrangements.
- Strong organizational and time management skills, with the ability to manage large accounts and priorities.
- Knowledge of debt collection regulations and best practices.
- Proficient in basic computer skills, including MS Office and collection software.
