Understands and carries out the work instruction in line with Vision and Mission Statements, Philosophy, Goals and Objectives that suit the scope of the Services and hospital.
Understands the service organization structure.
Informs head of service when changes occur in circumstances which affect standard of services.
Attends meetings held by the services in order to discuss issues and matters pertaining to the operation of the service.
Daily routine:
Assist patient to the ward, diagnostic imaging service, pharmacy, A&E, consultant suites, physiotherapy and other areas in the hospital
Give appropriate information to the patient
Pushing wheel chairs and lifting patients
Sending up luggage trolley to the wards
Keep track of the wheel chair and luggage trolley
Send newspaper to all the wards and arrange it in the racks and all around the hospital areas
Ensure lobby area is clean and proper seating arrangement
Update the list of doctor's on leave
Giving out balloons to kids on Friday
Ward visit at all ward level
Attend feedback from patients and take immediate action
Conduct CCX external survey by interviewing the patients on the staff performance at particular services
Daily check and monitoring the CCX External Survey and update all services weekly.
