Job Description (Handling Singapore Customers)
The incumbent is responsible to provide an efficient and a high-quality telephone service by reaching out to
customers (agents and policyholders) to enroll for the recurring payment. To assist both on inbound and outbound
To achieve the following deliverables as a team:
Financial Ensure the team successfully completes given task and helps to generate as much revenue via
Customer Reach out to customers are per set timeline by meeting customer standards and expectations
Operational Performance To satisfy our customers and shareholders, to excel in business process
People To achieve our goals and contribute to organization learning and innovation process.
The essential duties and responsibilities for the incumbent are as per below
Deliver world class customer service via telephone
Provide a polite, professional, and accurate response to queries by customers
Encourage customer to enroll for recurring payment ensure premiums continue to be paid in future
Manage customer's expectations and follows up diligently to ensure PH makes premium payment by given
timeline and enroll for the recurring payment
Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service
Support Team Leader and Managers to continuously review processes, identify and resolve service gaps
through constructive feedback and implement process improvements where appropriate
Undertake any other works and duties allocated by management as and when required
At least Diploma or Degree in any field from a recognized college or university
Preferably 1 year of working experience in a call center (customer service/ telemarketing/ collection) role
in the servicing industry.
Fresh graduates are also encouraged to apply.
Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening
Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
Pleasant, patience and self-discipline.
ITCAN is a leading Technology service and solutions company headquartered in Singapore that helps its client and partners in implementing intelligent solutions to resolve business and operational issues.
ITCAN provides technical consulting services, project and systems management and technical support through planning and carrying out technology transitions and providing an extensive range of other value-added services.