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Customer Experience Agent

Company name confidential
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  • Posted 12 days ago
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1-6 Years
MYR 2,500 - 3,166 per month

E-Commerce

Job Description

Job Description

Contract: 1 year (view to extension and permanent based on performance)

Must be willing to work on 24-hour-rotation shift.

Responsibility:

  • Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
  • Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
  • Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
  • Perform administrative tasks involving driver's account (credit top-up, changes in driver information, etc.)
  • Support other department campaigns when the need arises.

Requirements:

  • Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.
  • Required language (s) : Bahasa Malaysia, English. (Chinese and Tamil will be an added advantage)
  • Applicants should be Malaysian citizens or hold relevant residence status.
  • Excellent verbal/written communication skills in both English and Malay languages.
  • Ability tocommunicate results to management and in a fast paced environment.
  • Able to start work immediately

Diploma

Skills Required

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Date Posted: 05/02/2025

Job ID: 105044867

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Last Updated: 05-02-2025 05:06:40 AM
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