Customer Experience Representative

1-3 years
16 days ago 4 Applied
Job Description

Customer Support, Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, Escalated Issue Resolution, Enquiry, Enquiries (Ad Hoc), Basic Complaint Handling, Basic Issue Resolution


Education: Secondary education or equivalent Experience: One (1) year work experience in customer service and interaction


At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world's GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member

  • Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world-from opportunities for advancement and location transfer, to training and leadership programs.
  • Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

JOB TYPE

Function

Skills

Hub Operations
Basic Process Onboarding
Enquiries (Ad Hoc
Basic Issue Resolution
Basic Complaint Handling
Enquiry
Providing Quotes
Inquiry
Pro-active Prevention
Escalated Issue Resolution
About
Job Source: careers.fedex.com

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies &#8212&#x3B; collectively delivering extraordinary service to our customers &#8212&#x3B; using the expertise and reliability represented by the FedEx brand.

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