(A) Compliance of Customer standard
- Introduce and Implement customer standard and requirements within company.
- Monitor and update of worldwide and customer environmental requirements.
- Answering customer related product quality questionnaire.
- Ensure products are fulfilling ROSCH and REACH requirements and response to the customer.
- Initial Mock recall and traceability program.
- Introduce and implement the quality audit related to regulation and customer requirements within company.
- Conduct Mock recall and traceability within related department.
- Coordinate and communicate with customer on change control & validation of new material, product machine, process qualification.
(B) Customer Servic
- eWork with the related department (Production /PMC/ R&D/ EHS /Quality) on customer technical inquiries, technical agreement & environmental issue
- .Work with R&D, Quality, PIE, Engineering and production department for customer complaint evaluation, and ensure proper measure are taken where necessary
- .Evaluate and coordinate sample submission to customer
- .Represent the company to response to Customer Complaint by means of initiating and providing corrective action and preventive action
- .Ensure and follow up the effectiveness of implementation for action taken (customer complaint)
- .As window of contact, coordinate the customer visit and customer audit
- .Collect feedback from customer and prepare the customer satisfaction survey analysis and summar
y
(C) Packaging & Artwo
- rkSupport customer packaging and artwork development and evaluation tes
- t.Evaluate and coordinate artwork sample submission to customer and vendo
- r.Work out with PMC to ensure change control and validate new packaging material supplier/source that fulfil requiremen
t.
(D) Oth
- ersUpdate the Work instruction related customer satisfaction and customer complaint and packaging material evaluati
- on.Involve into the Quality or process improvement project with R&D, PIE, Quality and Production Te
am.
Require
- mentCandidate must possess at least a Master or Degree of Science or Engineering or equival
- ent.At least 5 year(s) of working experience in the related field is required for this posit
- ion.Self-motivated, independent and good communicat
- ion.Ability to communicate in Mandarin is an advant
- age.Able to join immediately is an advant
age.
