Customer Relation Executive

1-3 years
23 hours ago 186 Applied
Job Description

Job responsibilities

  • To address all customer complaints / disputes in a timely manner by exploring ways to resolve the issues amicably, and to escalate the issues in a timely manner to higher management when required
  • Monitor customer feedback and identify areas for improvement in the customer service experience
  • Maintain accurate records of customer interactions and communicate key insights to the leadership team to inform business decisions
  • Provide customer with accurate and precise product & service information.
  • Ensure smooth and efficient operation by support frontliners when necessary
  • Collaborate with operations and marketing, to improve the overall customer experience.
  • Develop and implement customer service policies and procedures to ensure consistency and efficiency.
Job Requirements
  • Candidate must possess at least a Diploma/Bachelor's Degree in Business Studies/ Administration/Management, Mass Communications or equivalent.
  • At least 1-3 years of working experience in the related field is required for this position.
  • Possess good communication and interpersonal skills, Service-oriented, and a problem solver with business acumen in mind
  • Able to communicate well with others when working in a team
  • Fast learning skill that able to pick up new products knowledge easily.
  • Proficient in both written and spoken English and Mandarin.
  • Proficient in Microsoft Office applications.,

Warisan TC Holdings Berhad was incorporated in Malaysia on 26 March 1997 with the main activities grouped under 4 main divisions which are Travel & Car Rental, Machinery, Automotive, and Others.

WTC Automotif (M) Sdn Bhd (WTCA), a wholly-owned subsidiary of Warisan TC Holdings Bhd, has announced an exciting new project in collaboration with Guangzhou Automobile Group (GAC) to introduce the Completely Knocked Down (CKD) manufacturing of the GAC Motor GS3 model in Malaysia. At WTCA, we look for highly intuitive individualistic people of different skills sets with a knack for spontaneity, innovation, and champion thinking out of the box.