How will you CONTRIBUTE and GROW
Customer Management
- Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).
- Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
- Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution
Issue Resolution and Continuous Improvement
- Drive the timely resolution of customer issues and complaints
- Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies
- Manage credit/debit note issuance and supporting debtor aging follow-ups
Process Enhancement Initiatives and Ad-hoc Suppo
- Assist the Lead to identify opportunities for process improvements by reviewing Key Performance Indicators (KPIs).
- Assist the Lead to implement initiatives to enhance service delivery quality and customer satisfaction
- Support the deployment of Customer Care strategies, digital initiatives, and updated policies to optimize team performance in alignment with company and group directives.
- Provide support for various administrative tasks, including document retention according to ISO standards and finance audit requirements, and assisting the asset department with monthly stock takes.
Are you a MATCH
- A Bachelor's degree in any discipline
- Possess strong problem-solving skills and a customer-centric mindset
- At least 1 year of experience in a sales administration, customer service, or a related operational role
- Highly organized, detail-oriented, and capable of managing multiple priorities effectively
- A proactive attitude with a commitment to continuous learning and process improvement.
- Good communication (written and verbal) and interpersonal skills, with the ability to handle diverse customer requests professionally.
- Able to work on a 5.5 days basis (alternative Saturday).
- Ability to travel for work purposes when required.
**We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.**
