Customer Service Executive (JB)

Working Time: Rotation Shift

Location: Senai, Johor Darul Ta'zim

Salary: Up to MYR 4,200 /Month

Allowances: Up to MYR 200/Month

Job Summary:

To Manage and optimize logistics operations for multi-client site. This role requires to combines administrative duties with the responsibility of ensuring the smooth functioning of the WMS, optimizing warehouse processes, providing user support, and ensuring efficient operations. These candidates have to expertise in warehouse logistics, WMS administration, and a strong focus on process improvements.

Job Descriptions:

1. Lead the daily operations of the warehouse, ensuring that processes run smoothly, efficiently, and in accordance with company policies.
2. Coordinate and support the physical movement, storage, and distribution of goods within the warehouse.
3. Ensure efficient flow of materials and products through receiving, picking, packing, and shipping.
4. Ensure adherence to safety regulations and best practices in the warehouse.
5. Manage inventory control and maintain optimal stock levels to meet operational demands.

1. Ensure all warehouse operations comply with internal policies, industry standards, and regulatory requirements.
2. Support internal audits to ensure adherence to operational procedures and best practices.
3. Maintain accurate and up-to-date system logs and documentation for audit purposes.

1. Manage accuracy and integrity of WMS data, including inventory levels, movement tracking, and order status.
2. Generate regular operational and inventory reports, providing insights on performance metrics and KPIs.
3. Support the development of customized reports and dashboards for management decision-making.

1. Serve as the WMS Super User, providing expert support to end users and ensuring effective system utilization.
2. Troubleshoot WMS issues, identify root causes, and work with relevant teams to resolve them efficiently.
3. Train warehouse staff on WMS processes, functionalities, and updates.
4. Act as the main point of contact for WMS-related queries and ensure timely issue resolution.

Requirements

1. Open race & gender
2. Diploma in Administration, Information Technology, Logistics, or a related field.
3. Preferred 3PL or contract logistics industry
4. Minimum 1-2 years of experience in warehouse operations , with hands-on experience in WMS.
5. Proven experience managing WMS platforms, including configuration, troubleshooting, and user support.
6. Good understanding of warehouse operations, inventory control, logistics, and distribution processes.
7. Experience in training users and supporting system adoption
8. Able to work in a fast-paced, high-pressure environment