Customer Service Executive 中文客

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Excel, Microsoft Office SuiteGoogle Docs



:RM3000 - 3500
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EPF,SOCSOEIS


Job Responsibilities
Able to handle customers through email and also live chat
Able to type and write in multilanguage (Such as English and Mandarin preferred)
Good communication skills and a fast typing speed
Need to follow up with customers from time to time to achieve overall satisfactory
Respond to customer inquiries in a timely manner
Solve problems encountered daily by communicating with customers
Strong communication and coordination skills, able to handle the urgent cases

Skill requirements
Able to commit to night shifts
Have experience in customer service
Proficient in management methods and techniques
Proficiency in Mandarin & English preferred as role requires candidate to deal with Mandarin-speaking clients
Understand the latest technology trends and applications in the industry
Strategic thinking and leadership
Skills to solve difficult problems and handle multiple tasks at the same time
Have a basic sense of customer service
Must have at least a bachelor's degree or above or equivalent
Proficiency in the use of office software Excel, Microsoft Office Suite and Google Docs

Work benefits
Basic salary: RM3000 - 3500
Monthly Attendance Award
Monthly team activities
Company annual travel
Annual company dinner
Annual bonus
Annual salary increase
Including EPF, SOCSO and EIS
Monthly team lunch