Job Description:
- Provide timely and effective support to Mandarin-speaking food merchants.
- Resolve merchants inquiries and complaints efficiently.
- Ensure a seamless user experience and maintain high merchants satisfaction.
Why Join Us
- Dynamic Environment: Thrive in a fast-paced setting where every day presents new challenges and opportunities.
- Continuous Learning: Embrace a culture of continuous learning and professional development. We support your growth and encourage you to expand your skill set.
- Impactful Work: Play a crucial role in the success of campaigns that reach millions of users. Become subject matter experts in company's campaign tools and work closely with the Marketing and Commercial teams to design the best in-app user journeys for each campaign.
- Collaborative Team: Work alongside a talented and passionate team dedicated to excellence. Collaboration and teamwork are at the core of our success.
Requirements:
- Proficiency in Mandarin (both written and spoken).
- Must have 1 - 2 years of experience of customer service role.
- Experience in customer service or support roles.
- Strong problem-solving skills and ability to handle complaints effectively.
- Familiarity with the food and beverage industry.
- Experience working with CRM systems.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Location: Petaling Jaya, Selangor
Duration of the Assignment: 12 months
