Customer Service Mandarin Speaker

Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language
Ability to multitask, detailed oriented and possess good problem-solving skills
Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
Passionate in helping to resolve customer issues / queries and complaint handling
A team player who thrives in a fast paced, dynamic environment
A self-starter who is able to work independently and under minimal supervision
Able to determine the problem/sentiment of each interaction and responds professionally
Communicating with customer through all channel (phone, social media, digital, chat, etc)
Minimum Skills Required:
o 1 year of minimum experience in Customer Service
o Decision-making skills and analytical skills are highly needed competencies due to nature of the program.
o Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
o Good time management skills
o Can work under pressure and can deliver set goals
o Confident in handling complex situation
o Conversant and able to convey messages
o Ability to effectively respond to customer needs o Interpersonal skills required to work well with others
o Ability to follow directions
o Ability to use the desktop computer system
o Ability to navigate within web-based applications
o Ability to multitask
o Ability to learn at a fast pace
o Good comprehension and listening skills