Customer Service

1-6 years
2 days ago 6 Applied
Job Description

Position- customer service executive
Language- Japanese (N1/N2)
Location- Malaysia
Shift timing- 5 days working , fixed working hours
Experience- Min 6 months CS experience in Airline .

Job Description:
Core Competencies & Proficiencies Levels
Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language
Ability to multitask, detailed oriented and possess good problem-solving skills
Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
Passionate in helping to resolve customer issues / queries and complaint handling
A team player who thrives in a fast paced, dynamic environment
A self-starter who can work independently and under minimal supervision
Able to determine the problem/sentiment of each interaction and responds professionally
Communicating with customer through all channel (phone, social media, digital, chat, etc)

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