Search by job, company or skills

Allied Hori Sdn Bhd

Customer Service Officer

Early Applicant
Quick Apply
  • Posted 12 days ago
  • Be among the first 10 applicants
3-5 Years
MYR 3,000 - 5,500 per month

Machinery Manufacturing,

Industrial Manufacturing,

Plastics and Rubber Manufacturing,

Manufacturing,

Paper Manufacturing

Job Description

Description

We are seeking a Customer Service Officer with 3-5 years of experience. The ideal candidate should possess excellent communication and problem-solving skills, as well as the ability to work well in a fast-paced environment.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Expand relationships with existing customers by continuously proposing solutions to meet the objectives
  • Resolve customer complaints and issues by providing appropriate solutions and alternatives
  • Maintain accurate and up-to-date records of customer interactions and transactions
  • Collaborate with internal teams to ensure customer needs are met and issues are resolved
  • Collaborate with management on meeting sales goals, provide sales report to the management
  • Identify and implement process improvements to enhance customer satisfaction and team efficiency
  • Update and maintain sales, marketing and business development documentation
  • Generate new business opportunities by meeting potential clients to understand their needs and providing relevant solutions
  • Analyzing competitor activities and market dynamics
  • Carry out product presentations to prospective customers

Skills and Qualifications

  • Minimum Diploma in Business Studies, Marketing or any related field
  • 3-5 years of experience in sales, business development or similar role
  • Proficiency in MS office and social media platforms
  • Willing to travel domestically or internationally
  • Sales driven to meet business targets and goals
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work well in a fast-paced environment
  • Familiarity with CRM software and customer service tools
  • Strong attention to detail and accuracy
  • Bachelor's degree in a related field preferred
  • Only open to Malaysian candidates

Diploma, Bachelors/ Degree

Date Posted: 19/12/2024

Job ID: 103403949

Report Job

About Company

Allied Hori began as a precision plastic injection moulder and has since evolved into a leading integrated manufacturing solution provider. Our dedication to excellence, vertical integration and innovative approaches has earned us the privilege of serving renowned brands.

Established in 1994 and quickly becoming a prominent plastic component manufacturer in Malaysia, we eventually expanded into a fully integrated service provider. Today, we possess diverse processing capabilities, including precision plastic injection moulding, tooling design & fabrication, decorative processes, PCB Assembly development & production, semi-assemblies and complete assemblies. Our products find their way to Europe and various parts of Asia.

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

Agensi Pekerjaan Nityo Infotech Services Sdn. Bhd

Customer Service- Korean/japanese Speaker

Agensi Pekerjaan Nityo Infotech Services Sdn. Bhd
Last Updated: 27-01-2025 03:48:18 AM
Home Jobs in Rawang Customer Service Officer