The Customer Service Officer (Korean Speaker) will support procurement and supply chain operations within the industrial and manufacturing sector in Kuala Lumpur. This role requires a fluent Korean speaker to handle customer interactions and ensure smooth operational workflows.
Client Details
Our client is a well-established multinational corporation (MNC) operating within the industrial and manufacturing sector, with extensive operations across global markets.
Description
- Manage end-to-end Order-to-Cash (OTC) processes and daily order management activities.
- Maintain strong relationships with customers and support business growth objectives.
- Monitor and improve key operational performance indicators, including delivery performance and customer service metrics.
- Coordinate with logistics partners to ensure timely and compliant deliveries.
- Drive continuous improvement initiatives and support customer service-related projects.
- Analyse operational issues, recommend solutions, and support process standardisation and optimisation.
Profile
A Successful Customer Service Officer (Korean Speaker) Should Have
Bachelor's Degree in Business Administration, Supply Chain Management, Economics, Engineering, or a related field.
Minimum 3 years of experience in customer service, supply chain, logistics, international trade, or order management.
Proficient in both Japanese and English (written and spoken).
Experience with SAP is preferred.
Knowledge of international trade, shipping operations, and OTC processes.
Strong communication, problem-solving, and stakeholder management skills.
Job Offer
- Annual salary ranging from MYR 60,000 to MYR 120,000.
- Language allowance for Korean proficiency.
- Hybrid working arrangement
- Permanent employment
Page Group Malaysia is acting as an Employment Agency in relation to this vacancy.
