This role supports order management and customer service activities for Korean-speaking clients, ensuring smooth order processing and timely issue resolution. You will act as a key liaison between customers and internal teams to deliver a seamless customer experience.
Client Details
Our client is a reputable multinational corporation (MNC) with a strong global presence and established shared services operations in Malaysia.
Description
- Manage end-to-end order processing, including order entry, tracking, and fulfilment
- Handle customer enquiries via phone and email in a professional and timely manner
- Coordinate with internal stakeholders (logistics, finance, supply chain) to resolve issues
- Ensure accuracy of order details, pricing, and delivery timelines
- Maintain up-to-date records in internal systems and ensure compliance with company processes
- Proactively identify and escalate service or operational issues where required
Profile
- Proficiency in Japanese (min JLPT N2) and English (both written and spoken)
- Experience in customer service, order management, or related functions is preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced, structured environment
- Good attention to detail and organisational skills
- Familiarity with ERP/CRM systems is an added advantage
Job Offer
- Monthly salary: RM5,000 - RM10,500
- 12-month salary structure
- Exposure to regional operations within a global organisation
- Structured training and career development opportunities
- Collaborative and stable working environment
Page Group Malaysia is acting as an Employment Agency in relation to this vacancy.
