Highly desirable shift hours between 8am and 6pm, Tuesday through Saturday, with the possibility of minimal weekend work. This is a contact center environment, with extended periods of time sitting at a desk handling inbound phone calls and/or processing applications via computer.
Duties & Responsibilities
- To assist the candidate with all aspects of the testing process from registration to test delivery.
- To interface between candidates, clients and test sites in a professional and efficient manner.
- Achieve and maintain all key quality and productivity metrics.
- Escalate unresolved candidate grievances to designated departments for further investigation.
- To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines.
- To ensure excellent reliability with minimal unplanned absences as per company guidelines.
- To attend required training to continually learn knowledge of practices, procedures, policies and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Manager.
- To meet agreed objectives enabling the corporate objectives to be achieved.
- Continuously identify work process improvements and communicate to Team Manager and (or) Management Team.
Knowledge, Skills & Abilities Required
- Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor's Degree or equivalent
- Experience in Customer Service environment
- Excellent written and spoken English and Mandarin
- Ability to empathize and remain professional during all interactions
- Applicants should be willing to work on rotational shifts, which cover both weekends and public holidays.
