Customer Service Representative

Customer Service Representative (CSR) – CIMB

Job Purpose

Provide excellent customer service by assisting customers with banking transactions, enquiries, and account-related services while ensuring compliance with bank policies and regulatory requirements.

Key Responsibilities

* Serve customers professionally and efficiently.

* Process banking transactions accurately.

* Assist with account opening and maintenance.

* Handle customer enquiries and complaints.

* Promote and refer suitable banking products.

* Ensure compliance with KYC, AML/CFT, and bank policies.

* Maintain accurate records and customer confidentiality.

Requirements

* Diploma or Bachelor's Degree (preferred).

* Good communication and interpersonal skills.

* Customer-focused with problem-solving abilities.

* Basic knowledge of banking products.

* Computer literate and able to work in a fast-paced environment.

Key Skills

* Customer service

* Communication

* Problem-solving

* Attention to detail

* Teamwork

* Sales and cross-selling

* Compliance awareness