Job Summary
We are looking for a Customer Service Representative who is passionate about delivering excellent customer service. In this role, you will handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience through various communication channels.
What We Offer
- Competitive salary package.
- Performance incentives.
- Comprehensive training and career development.
- Medical benefits.
- Annual leave and sick leave.
- EPF, SOCSO, and EIS.
- A supportive and inclusive work environment with opportunities for career growth.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or other supported channels.
- Resolve customer concerns in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Maintain detailed and accurate records of customer interactions.
- Follow standard operating procedures and quality guidelines.
- Meet individual and team performance targets, including productivity and customer satisfaction.
- Escalate complex issues to the appropriate team when necessary.
- Work collaboratively with internal teams to ensure customer issues are resolved effectively.
Requirements
- Open to Local citizen.
- Minimum SPM, Diploma, or Bachelor's Degree in any field.
- Fresh graduates are encouraged to apply.
- Good command of spoken and written English.
- Strong communication and interpersonal skills.
- Basic computer literacy and typing skills.
- Customer service experience is an added advantage.
- Willing to relocate to Penang.
- Willing to work on a 24/7 rotational shift schedule, including weekends and public holidays.
