Customer Service Representative (Japanese Speaker)

We are hiring Japanese-speaking Customer Service Agents for an exciting Ecommerce Project based in Malaysia.

General Job Requirements (All Roles):

• Bachelor's Degree (mandatory)

• Strong multitasking, time management, and prioritization skills

• Familiarity with smartphones, online shopping, and mobile applications

• Detail-oriented with a strong service mindset

• Friendly, outgoing, and professional personality

• Willingness to work in shifts, including holidays

• Good understanding of customer service principles and practices

• Strong problem-solving skills with a focus on quick and accurate resolution

• Ability to handle pressure and work in a fast-paced environment

• Customer-focused and adaptable to different personality types

• Japanese speaker with B1/B2 English proficiency (Japan Market)

Agent Requirements/ Must to have:

• Fresh graduates with a background in Tourism / Hospitality are welcome OR minimum 1 year of experience in travel, tourism, or customer support in BPO.

• Open to any nationality & Willing to relocate to Malaysia

• JLPT N1 / N2 certification mandatory

• Must possess a valid passport