Customer Service Representative Mandarin Tobacco International Project

Location: Penang Georgetown, Livingston tower

Job Type: Full-time

Language Requirement: Chinese + Good English

Industry: Customer Support / BPO

Shift: Rotational shift within 9am - 10pm, 5 working days in a week

earliest: 9am - 6pm; latest: 1pm - 10pm

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: Basic up to RM 3,600 + language allowance RM 300

Key Responsibilities

Handle customer inquiries via voice, email, and chat in Chinese

Provide accurate information, guidance, and follow-up on patient cases and service requests

Ensure timely resolution of queries while maintaining high customer satisfaction

Document interactions in CRM systems accurately and thoroughly

Coordinate with internal teams and escalate cases when necessary

Requirements

Fluent in Mandarin + English

Good English communication skills (for internal communication and training)

Previous experience in call center, or customer service is a plus

Excellent communication and interpersonal skills

Willingness to work on night shifts, including weekends and public holidays

Currently based in Malaysia or open to relocating in Malaysia