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eTeam Inc

Customer Service role - Language Hiring

eTeam Inc

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0-5 Years
a month ago
159 Viewed
127 Applied

Job Description

Role - Customer Service
POSITION SUMMARY:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
DUTIES AND RESPONSIBILITIES:
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the
appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as
required
Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers
are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the
processes
Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language

Type - Permanent
working days- 5 days in a week ( Monday - Sunday )
Shifts - Rotational shifts 24/7
salary range - 3500RM - 4100RM + other allowance upto 700RM

for more information :
Contact no : +60 3- 40650692
Email ID : [Confidential Information]

INDUSTRY
EDUCATION
Bachelors/ DegreeDiplomaSchool Certificate / N or O-Level
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Company Overview
eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50.

eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our “No-Sell, Service-Only approach has resulted in “Accelerated Hires, lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies.

eTeam Fact Sheet
- Incorporated in 1999 as a Minority Business Enterprise
- Security Cleared provider to classified projects for Government Agencies and system integrators
- Global Recruiting Model & Locations
- Disciplines include: general staffing, information technology, engineering, clinical, scientific and professional
- Preferred provider to companies utilizing MSP/VMS
- Provider of customized, strategic staffing and SOW solutions for enterprise-level projects

Our Mission: To be among the 10% of suppliers for structured contingent workforce and SOW programs
Our Motto: efficiency. synergy. expertise.
Our Promise: “No-Sell, Service-Only
Our Mantra: “Accelerated Hires

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