Customer Service Specialist - Mandarin Speaker

Description:

• Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management)

• Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration

• Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.

• Meet and exceed the company's service standards on a consistent basis.

• Provides superior customer service that is consistent with the company's standards and expectations.

• Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.

• Serves as the principal liaison between the customer/Partner and the company.

• Acquire and maintain product knowledge to enhance customer's enquiry experience and create additional sales opportunities by promoting appropriate items to customers.

• Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.

• Maintain Partner contact information and assist partner accessing required information.

• Consistently follow established customer service and operational procedures.

• Cross train with other department members for maximum flexibility.

• Performs all other duties as assigned

• Able to work on shift if required and team work is required.

Additional Information:

- 12 months contract (possible to extend, subject to performance)

- Looking for candidate who can communicate and write in English and Chinese

- Candidate who can speak, read & write Chinese as need to support China customers (Mandatory)

- Minimum education background: Bachelor degree in related field - Looking for fresh graduate or maximum 2 years experiences candidate. Not a senior role.

- Position entitle for shift allowance and PH allowance Shift pattern: 6am-3pm (Earliest shift) 11am - 8pm (Latest shift)

- Follow Malaysia Public Holiday

- Open to fresh graduates

- Prefer candidate to be on site in Penang to support

- No specific systems or software experience required under this position, but good to have if the candidate knows more about Microsoft Excel.

- Looking for candidate who is able to multitask.