Customer Service Team Lead

Our client is a food company specializing in the production and distribution of high-quality frozen and dry food products. They are looking for a Customer Service Team Lead / Manager to be responsible for overseeing customer service operations, office administration, and team management to ensure smooth daily operations and high service standards. This role manages customer relationships, leads and develops the team, coordinates recruitment and onboarding activities, and serves as the key liaison between Headquarters and the office.

Key Responsibilities

Customer Service Operations

• Lead daily customer service to ensure smooth order fulfilment and high service standards.
• Coach team to handle enquiries, escalations, and build strong customer/vendor relationships.

Office & Team Management

• Supervise office staff scheduling, attendance, and performance.
• Act as liaison with HQ, communicating policies and aligning local operations with business goals.

Recruitment & Administration

• Manage end‑to‑end recruitment from sourcing to onboarding.
• Oversee office administration, facilities, and vendor coordination for seamless operations.

Requirements

• Proven 3 years experience in office management / customer service / administrative leadership
• Strong people management skills with the ability to handle escalations professionally
• Excellent written and verbal communication skills In English & Mandarin to handle international stakeholders
• Highly organized, proactive, and able to manage multiple priorities independently.