Customer Success Manager (MY)

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work:

AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.

Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.

Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.

Meaningful Impact: Build AI solutions that create real value for businesses around the world.

Ownership & Autonomy: Freedom to take initiative and drive outcomes.

Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

Office Location: Level 7, Vertical Corporate Tower B. Avenue 10, The Vertical. No. 8. Jalan Kerinchi, Bangsar South City 59200 Kuala Lumpur, Malaysia

Work arrangement: On-Site

Responsibilities:

We are seeking an experienced Customer Success Manager as you will play a key role in helping customers understand how AI Rudder's AI-powered solutions can solve their business challenges and deliver measurable value. Acting as a product evangelist, you will lead solution demonstrations, conduct proof of concepts (PoCs) and proof of value (PoVs), and work closely with sales, technical specialists, and partners to design solutions that maximize customer return on investment (ROI).

Key Responsibilities:

- Act as a product evangelist, educating customers on the business value of AI Rudder solutions through compelling and detailed solution demonstrations.

- Translate customer business needs into tailored solutions that maximize the value and ROI of our products.

- Identify the right opportunities to engage specialists and subject matter experts throughout the sales cycle while providing technical leadership during the deal process.

- Conduct Proof of Concept (PoC) and Proof of Value (PoV) engagements to demonstrate how our solutions address customers business requirements.

- Manage multiple sales opportunities simultaneously, prioritizing tasks through effective communication and collaboration with internal teams and partners.

- Stay up to date with the latest AI Rudder technologies and represent the company by presenting at webinars, conferences, and other marketing or industry events.

Qualifications:

- 10+ years of experience in one or more of the following areas: after-sales support, project delivery, or Software-as-a-Service (SaaS) solutions.

- A strong software background is required. Experience in key account management or customer service is an advantage.

- Strong project management, account management, problem-solving, analytical, communication, and cross-functional collaboration skills, with a customer-focused mindset.

- Experience in business analytics, with working knowledge of SQL or other database query languages.

- Excellent solution scoping skills, with the ability to leverage existing solutions while influencing the development of new product capabilities.

- Excellent verbal and written communication skills in English are required. Proficiency in Mandarin is mandatory to support business and customer communication.