Customer Success Specialist

Job description

Work Life:

• Communicate with customers and internal stakeholders to ensure the needs of the customers are met.

• Keep customers informed in a timely fashion - you call them more than they call you.

• Visit your customers. A LOT!

• Organize service reviews and improvement meetings with customers, and handle ad-hoc requests that go your way.

• Ensure timely incident management and risk escalation.

• Support customer equipment handling and service delivery.

• Manage vendor contracts and contribute to infrastructure upgrades.

About you:

• Strong knowledge of data centre infrastructure (electrical, mechanical, cooling, cabling).

• Familiar with high-density power and cooling technologies and best practices.

• Experienced in DC systems: DCIM, BMS, EPMS, HVAC, security, and automation.

• Understands industry codes, standards, and compliance requirements.

• Excellent communication and stakeholder engagement skills.

Qualifications:

• A first Technical Degree in Information Technology/Computer Science is desirable; equivalent experience will also be considered.

• Good experience in implementing communications infrastructure or customer management.

• Preferably ITIL Certified and the ability to converse in Mandarin is a must. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• Self-driven personality with strong analytical skills and the ability to identify trends and opportunities.

• Strong communicator and champion multitasker - you work best under pressure and can meet deadlines with ease.

• Data Centre Experience would be an added advantage.