About the Company
Join Teleperformance as an Operations Customer Expert I supporting a leading global airline! You'll be the voice and face of a world-class airline brand — delivering polished, empathetic, and efficient support to global travelers across phone, email, and live chat.
About the Role
If you're passionate about travel, customer experience, and problem-solving under pressure, this role puts you at the center of the action.
Responsibilities
- Provide omnichannel travel support — polite, polished, and efficient assistance to global passengers via phone, email, and live chat
- Assist with flight & reservation management: schedules, seat selection, baggage policies, booking modifications, cancellations, and ticket reissuance
- Troubleshoot complex itineraries — flight delays, rebookings, and misconnections — with composure, speed, and high empathy
- Guide passengers on international travel policies: visa entry requirements, baggage allowances, and special assistance requests
- Accurately document all passenger interactions in the Global Distribution System (GDS) and CRM platform
Qualifications
- Bachelor's degree or diploma (minimum)
- No specific educational background required — a genuine passion for helping customers is key
Required Skills
- Previous call center experience is a plus, but not required
- Native-level written and verbal communication skills; English is an added advantage
- Strong problem-solving, conflict management, and analytical skills
- Comfortable multitasking in a fast-paced, dynamic environment
- Computer literate with good working knowledge of Microsoft Windows/Office
- Typing speed of 40 wpm at 90% accuracy
- A self-starter who thrives independently and under minimal supervision
Preferred Skills
- Core Competencies: Process Excellence • Collaboration • Communication • Emotional Intelligence
Equal Opportunity Statement
Teleperformance is committed to diversity and inclusivity in the workplace.
