Customer Success Specialist - Korean / Jpn speaking
If you are possessing with professional customer service, solution mindset and ability to deliver exemplary customer experience, we have something for you!
Job Highlights :
Diversity & Multi racial culture
13th month bonus provided
Relevant training and promotion opportunities provided
Benefits:
Language allowance
13th Month bonus
Performance Bonus
Medical insurance ，dental & optical allowance
Attractive training and promotion
EPF，SOCSO，EIS
Diversity & multi racial culture
Job Responsibilities :
Responsible to resolve customer queries in a timely and accurate manner through live chat, email, or inbound call
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about client's product and service
Gather, analyst, and utilize relevant data to develop ways to improve the overall user experience
Recognize trends and patterns, and escalate issues outside the company policy to the global team
Requirements :
Fresh Graduates from all backgrounds are encouraged to apply
Fluent English; Near-native Korean (TOPIK 5 or 6) / Japanese (JLPT 1 or 2) is preferred in terms of verbal, written & comprehension
Flexible to work on shift rotation
Must be able to work In Penang
**ONLY shortlisted will be contact**
Who is Teleperformance Malaysia
Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
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Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
