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Qinetics Solutions Sdn Bhd

Customer Support (mandarin speaker)

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0-1 Years

Information and Communications Technology (ICT)

Job Description

Daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients request.

  • To communicate with partners by telephone or electronic medium for their queries.
  • To escalate unresolved queries to designated departments for further investigation.
  • To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
  • To communicate progress and resolution of issues to internal and external customers.
  • To maintain accurate and quality response for ISO9001 audit and compliance purposes.
  • To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
  • To update daily listing for day to day operation according to the given requirement.

Diploma, Bachelors/ Degree

Skills Required

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Date Posted: 11/12/2024

Job ID: 102965609

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About Company

Qinetics commenced its operation on 1st July 2000, offering Internet Services, Enterprise Solutions and e-commerce.

With more than 10 years of industry experience, Qinetics’ Internet Services principally involves domain name registration services, domain name registry and registrar system solutions and other Internet-related products / services.

Qinetics is a leading domain name registrar in Asia, servicing over 2,000 resellers across 50 countries. Qinetics has secured long-term service contract with country code domain name registries in Malaysia, Singapore, Hong Kong, Taiwan and DR Congo.

As for Enterprise Solutions, they encompass of managed IT services and consultancy, customized system development as well as enterprise information portal. These applications serve to provide management and automation solutions to enterprise customers.

Qinetics has recently embarked on an exciting venture into e-Commerce, namely the collective-buying industry, providing a platform that offers daily deals on the coolest stuff to eat, see and buy in Malaysia.

Driven by a competent and motivated team, Qinetics is dedicated to providing cost effective and innovative solutions to grow our customers' businesses.

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Last Updated: 11-12-2024 04:22:53 AM
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