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Tata Consultancy Services Limited

Cyber Security L2 Support

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  • Posted 5 days ago
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Job Description

Purpose

This Cyber security L2 Support Lead manages 24*7 Security Operations (Monitoring, Triage, Alerting & incident Response), Phishing Incident Response, Security Solution Policy Management/Changes, Monitoring Service Request Approvals, Reporting, Documentation and SOPs and Security Solution Health check.

Key responsibilities and tasks

Key Responsibilities:

  • Whitelisting the Domain /Email address
  • Blacklisting the Domain /Email address
  • Message Trace Analysis
  • Releasing the emails from Policy Quarantine
  • SPAM /Phishing Email Ticket analysis
  • Adhoc Requests from Customer on Whitelisting/Blacklisting sender address or domain
  • Drop/Quarantine External emails to recipients
  • Monitoring and acknowledge tickets from the ticketing Tool
  • Working on the issue,followup,ticket closure
  • Daily Health Check on Microsoft Services
  • Monthly Report on the emails delivered/received
  • Allowing spoofed domains to send emails to the recipient
  • Monitorting alerts triggered from Microsoft Defender related to quarantine release, Restricted user, Phish alert etc
  • Creating Policy/Content filter depending on the user requirement
  • Seeking Microsoft support in case required
  • Work with email senders(Thirdparty) to resolve if legitimate emails are blocked due to DMARC policy
  • Analyze Spoof Intelligence, Impersonation Insight to adjust EOP policies
  • Weekly meeting with Customer on Email Security
  • Share monthly reports to the stakeholders for visibility on user performance
  • Create Custom EOP Policies
  • Analyze and modify SPF/DKIM/DMARC records
  • Prepare implementation plan. Review & implement accordingly
  • Review of configurations, rules & policies periodically and provide recommendation
  • Modify Inbound & Outbound routing configurations in Exchange as per the requirement
  • Work with DNS teams to modify MX,SPF,DKIM,DMARC records

Qualifications / Experience

  • 3 to 5 Years Experience
  • Endpoint security solution, NIPS, Vulnerability Scanning, Cloud security posture management, DLP, Email Security Solution expertize
  • Education Qualification in relevant discipline
  • Tertiary qualifications are essential
  • Excellent verbal and written communication skills; expertise in setting and managing user expectations
  • Strong teamwork and interpersonal skills at all management levels
  • Airline Domain Knowledge Preferable

More Info

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Date Posted: 17/12/2024

Job ID: 103369639

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