Job Description
Minimum Job Requirements:
- Minimum Diploma in Telecommunication/Computer Engineering or related fields
- Hands-on experience in Data Center operations, familiarity with facility management, server hardware and network equipment
- Work independently and have the ability to work under pressure with tight deadlines
- Work effectively with minimal direction or supervision for day-to-day tasks and communicate outcomes
- Fast-learning ability, willing to pick up new skills and technologies
- Proficient in Mandarin is a plus due to regional coverage
Server Maintenance
- Server mounting and handover acceptance checks
- Service equipment patrols
- Server failure drill exercises
Hardware Maintenance and Component Replacement
- Dismantling servers for minimal configuration testing
- On-site replacement of hardware components
- Supporting out-of-warranty server issues
Failure Incident Support and Diagnostics
- Diagnosing pre-check failures
- OS-level diagnostics (e.g. logging into systems to identify root causes)
- Pre-vendor triage (e.g. log collection and preparation for vendor escalation)
System Recovery and Configuration
- Post-repair system configuration (e.g. DHCP, disk mounting)
- OS-level repairs (e.g. disk remounting)
Network Device Maintenance
- Network device handover acceptance checks
- Device deployment
- Failure handling and request service
- Service equipment patrols and network equipment failure drill exercises
- Coordination with Carrier or IDC providers
Asset Management
- Production inventory management
- Spare units / parts inventory
- Implementation project inventory
- Storeroom and cabinet organisation
- Create and update server lists and documentation
Coordination with Data Center Facility
- Rack power on/off coordination
- Facility incident response and drill exercises
- Site environment checks or testing assistance
- Facility patrol and abnormality reporting
- Facility change or maintenance coordination
Structured Cabling and Asset Tagging
- Cabling project acceptance checks and validation
- Ad-hoc structured cabling and labelling work
Remote Work Support
- Handle Issuer internal system ticket tasks (Virtual Infrastructure)
- Create, modify, or cancel VM hosts or Vms
- Perform IP provisioning and network configuration
- Support virtual machine handover
- Provide system access for checks, log collection, and config restoration
Other On-Site and Coordination Work
- On-site technical assistance or local coordination with third-party local suppliers
- Coordination with logistics and client teams during business hours
- On-duty reports, documentation, and archiving
